Hearing Cr1tikal talk about that is baffling to me but also not surprising. Buckle in, I’m gonna go in to storyteller mode.
Maker went through two name changes, right. Before they were Maker, they were called Polaris, and before they were called Polaris, they were called The Game Station (TGS). It was 2012 or 2013 when, after multiple Youtube PMs from various MCNs trying to scout my channel to sign me up for monetization, I decided to go ahead and try it out. The Game Station (again, today known as Maker) was the most recent one I had received, about a month prior, and I knew (the brand new, just-launched) Game Grumps were partnered with them, so I decided to apply.
I was new to monetization, I had no idea what was legal or not, and as mentioned earlier in the thread, I had actually tried unsuccessfully to monetize my own stuff directly through Youtube and failed (hence why I was in no rush to monetize through anyone else, because I didn’t think they could do anything about it either).
So, needless to say, I had some questions before I signed up with The Game Station, so I went to their website and found a form to fill out that seemed to be for the press, but I figured I could probably submit something through there and figure out what was up. My questions were pretty simple – I asked about how successful they thought I might be with a video review show, if there was an upload quota (video reviews take me a while to produce) and whether or not they could reverse the fact that Youtube actually blocked me from monetizing several of my existing videos (when I tried to submit monetization credentials myself). All in all, three simple questions.
I hit submit and got a 500 Internal Server Error. Their contact web form wasn’t hooked up properly and I figured it dumped my questions in to the void. Still, I waited to see if maybe something had gone through.
Weeks passed, no response. I tried their website again, asked the same three questions. 500 Internal Server Error. I tried just emailing "firstname.lastname@example.org" only to have my inbox tell me that my message had bounced because the address didn’t exist. Surely they knew their site was busted, right? Now I had two missions: ask them these questions so I could apply for their MCN, and inform them their web form was broken.
Hmm. If I can’t email them, maybe they have social media? For whatever reason, I couldn’t contact them on Youtube (I can’t remember why, exactly), and they didn’t have a Twitter, but I discovered there was an official The Game Station tumblr account and after some poking around, I figured out a way to send them what Tumblr called “fan mail.” (a feature Tumblr no longer has anymore)
I sent my three questions. The response I got was really confusing; the person on the other end was giving me instructions to log in to a completely different Youtube MCN (the name escapes me) as if I was somebody they had been in contact with. I, obviously, responded not really knowing what they were talking about, when they suddenly clarified: I had been sent the wrong message. What I had received was intended for somebody else on Tumblr.
The person managing this Tumblr account for The Game Station also introduced herself as Holly Conrad. Some of you may know Holly as one of the more famous Commander Shepherd cosplayers from years ago (under the name “Crabcat Industries” I believe), and now she’s apparently married to Ross from Game Grumps/Steam Train. Anyway, I informed her of what was going on with their website and asked if there was a better way to get my questions answered
Holly ended up just giving me the business contact email address for The Game Station and said her bosses would be able to answer my questions. Given what a big deal The Game Station was already becoming, and the fact they were obviously paying for web hosting, I was surprised to find it was just a regular-ass Gmail address (then again, given their site was broken, it was also somewhat understandable).
So, once again, I gathered my three questions and sent them off. I had finally gotten somewhere, now all I had to do was wait for the response. It’d probably be fast, right?
A whole month passed.
I got in contact with Holly again, and asked her if everything was okay. Did she know whether or not they got my email? Was she sure she gave me the right address? She assured me: Yes, that’s the right email address. “They’ve been busy, but they’ll get to you soon.” she told me.
Another month passed. I re-sent my questions with an apology attached for submitting the same message more than once, but I didn’t want to be lost in the fray.
Two more weeks passed. Holly stopped responding to me on Tumblr when I asked her again what was going on.
By now, it had been close to, if not more than three months since I made the decision to sign up with The Game Station. In those three months, I had only ever spoken to a single person who worked there, and now she was blatantly ignoring me.
And, as a reminder, they were the ones who contacted me about the MCN partnership. I was following up on their interest in my channel, only to get stonewalled.
Three months later I got in contact with Fullscreen. They answered my questions within hours, I applied and was instantly accepted.
By the sounds of it, I dodged a bullet by not getting pulled in to this whole Maker Studios mess.